Showing posts with label Continental Airlines. Show all posts
Showing posts with label Continental Airlines. Show all posts

Thursday, December 03, 2009

A Trip to the Airport

Dear reader, please do bear with me over the next few hundred words as I grapple with a lexicon ill-equipped for describing positive experiences.

Whilst booking my quarterly visit to the ladyfriend (if only this was an exaggeration), I hastily selected the flight on Expedia that offered a bargain-basement fare, and presented little hassle on the outward journey. Being the half-witted twit that I am, I didn’t realise the queasiness-inducing heinousness of the return journey until a few weeks before departure:

My flight was scheduled to leave Milwaukee at 6.20am, which meant arriving at the airport at 4.20am, which knackered not only a night’s sleep but also the prospect of enjoying my last evening of the trip without worrying about getting up in the morning.

When I called Continental Airlines to try and reschedule the flight, they told me it’d cost $250 – I decided that mine and the ladyfriend’s sleep wasn’t worth that much, and decided to suck it up. I then began retrofitting a silver lining onto the dark cloud by proclaiming that I would chip away at the 10 hour layover in Newark by venturing into New York for the day. What fun I was going to have!

As I had lost the debate to eschew guidelines and arrive a mere hour before takeoff, I awoke some time around 3.30am to the prods and gentle nagging from my stalwart ladyfriend, who was going to evict me from her home by any means necessary. We got to the airport at 4.30am, and upon checking in, the self-service kiosk popped up a message indicating that the flight was overbooked, and asked if I’d be interested in volunteer to reschedule and receive a travel voucher.

Go back to bed for two hours? Spend less time thumb-twiddling in New Jersey? Get $200 off my next flight (which has to be Continental anyway since nobody else flies out of Shannon to where I want to go anymore)? Spend a few more precious hours with my woman? You bet I’m interested!

Shortly thereafter, a flesh & blood Continental rep had me booked in for a 10 o’clock flight on the exit row (those damn kiosks never pick up on my needs as a tall man!), given me a $200 voucher, and checked my baggage through.

Bizarrely enough, what started as a situation that I nearly paid $250 to get out of turned into a situation that gave me what I wanted and put me $200 in credit. Granted, my sleep was still interrupted, but it’s a funny reflection on how these airlines operate. Even though the flight was “severely overbooked” (the rep’s words), they still attempted to extract $250 over the phone to reschedule me a week before the flight.

Later, (after an enjoyable nap) when my rescheduled flight was boarding, I noticed a woman at the departure gate being told that the flight was overbooked and she wouldn’t be able to board the plane. I stroked my chin for a moment, wondering how much more I could get for volunteering to stay longer still, and how much of the layover in Newark I could safely eat into. She didn’t seem too stressed at the thought of sticking around a few hours, so I decided to just get on the plane – the prospect of sitting in an airport lobby 20 minutes from my girlfriend’s house wasn’t exactly tantalizing.

Besides – I had to go to New York and find something to blog about on my trip! More on that later...

Sunday, March 18, 2007

Assaulting the Embassy

The first thing I had to do in Dublin after getting off the train was take a piss. Even this proved problematic, as I was lacking the necessary 30c to gain ingress to the bathroom. Setting the tone for the rest of the day, I took a quick glance around before bounding over the turnstile, unwilling to waste time with petty manners such as getting change for overpriced bathrooms.

I put another €40 of credit onto my phone before being herded on a bus into town – once on the bus, I began to make a number of phonecalls – the first was to the embassy to schedule the appointment I had attempted to earlier – the Thursday slot had since been filled, and I had to settle for one on Friday. Grrrr. It's not even 9.30am and it's already a terrible day. I figure I may as well try and send a fax requesting the emergency meeting, despite being told my circumstances didn't call for any urgency, and rang reliable Mike to inform him I'd be e-mailing him something to fax shortly – just as soon as I found an internet café. Of course, the call took longer than that, because I had to explain why I was still in the country – by the end of that week I'd have grown very tired of telling that story.

After I was done with my phone calls, I realised I had missed my stop – following this realisation, the bus driver informed me that it was the last stop, and asked where I was going. He was remarkably cool about me being distracted by the phone, and advised me on where to get off, so I did... And hadn't a shagging clue where I was! This is where I enjoyed myself the most – wandering around Dublin, without a clue as to where I should be going, more or less following my nose.


The Spire in Dublin is a great Navigational Aid, as it can be seen from far away, and is situated pretty much in the main street.

J1 Visas for Dummies
Stuff needed when applying for a J1 Student Visa:
DS156, 157 and 158 Forms
2”x2” Passport Photographs
€80 Bank Draft or Postal Cheque
Self Addressed & Stamped Envelope
DS2019 Form from host University


It didn't take long to find an internet café – it was a bit of a dive, but served my purposes – I printed off the forms I needed, e-mailed Mike the letter to fax, and ploughed out of there again. Standing in the doorway for a moment, I wondered if I should go left or right – for some reason I chose the latter and eventually found myself at a large Post office – what luck! A friendly postal-worker quickly gave me everything I needed, and I was on my way again, this time looking out for a chemist – which took much longer than it ought to have, oddly enough. My 'system' involved walking until something told me to turn onto a different street – at one time i crossed the road just because I was passing a green pedestrian traffic light, and it seemed a waste not to use it! Shortly thereafter I was in a chemist, explaining to the immigrant worker with poorer-English-than-I-was-in-the-mood-for that I needed the photo to be American-size, not standard-European. The photo shoot was brief, despite my tendency to strain the photographer's patience by taking the same photo again and again, but hey – it does cost €8, you may as well get your money's worth! The first snap was fine by me – I just wanted him to print it as soon as possible, and I took to filling out my forms while I waited.

Here comes petty crime #2 – I stole a pen from the pharmacy. After it dawned on me that I had left my inscription device in the dodgy internet café, I asked to borrow a pen from my photographer friend, with no intentions of ever returning it. I could have blatantly said “I'm stealing your pen, and you will never see it again, you arse-faced rapscallion”, and he'd have nodded in solemn understanding; such was his grasp of the language. The prints eventually came out, and I was quite confounded when I looked at them. The picture was 2”x2”, which was what I want, but in the middle of 6”x6” photo-paper! Knowing the embassy would turn me away with the slightest excuse, I asked him to cut them to size by making a scissors motion with my fingers, all the while hoping it was an obscene gesture in Poland.

My paperwork all gathered, it was time to head out to the embassy and chance my luck. After availing of the taxi-driver's sympathetic ear a little, I again attended to filling my forms, giving very vague answers to the ridiculous questions I was being asked. When asked for a complete list of every country I had been in for the past 10 years, I actually forgot to put down the USA or Canada (along with about 14 others). I sat across the road for the embassy for some minutes answering these inane queries before approaching the security box.


How to Blag Your Way into A Country

Despite only happening six days from the time of writing, I don't quite remember the exact dialogue, but I started by asking the guard if I could talk to the NIV-Chief, unaware of what the acronym even stood for, only using it because the woman on the phone earlier had told me I'd need to talk to him. I briefly explained my story to the nonplussed sounding guard, knowing that he would be a mere stepping stone leading to greater things. He told me to come back on Friday for my appointment, as he couldn't leave me into the building any earlier than that, but I implored him to let me speak to someone. The conversation awkwardly took place through a six-inch, possibly bulletproof glass via an intercom at stomach height – which I had to hunch over and press my ear against to hear anything over the sounds of traffic, and it was at this time that he stepped away from the intercom and picked up the phone and spoke about six words before coming back to me.

“Somebody will come down and have a chat with you.”
Urk! A 'chat'? The strong sense of foreboding in his voice didn't put me at ease.

Sure enough, somebody came to the intercom and started talking to me, so I explained the story about the RMU International Office screwing me up. He looked at me in an almost disbelieving manner when I told him what they advised me, so I elaborated;
“Bear in mind that this is the same woman who admitted to me that she failed to register me with the Department of State.”
His jaw dropped. I continued.
“Now I'm not sure what that means exactly, but I'm sure...”
“It means you were living illegally in the States.”
“Right...”

To his credit, he seemed genuinely interested, and entirely sympathetic towards me, and he alluded to this when he said “I'd like to help you, but you should try going through the official channels first – send a fax to the Non-Immigrant Visa Chief...”
“I have sent a fax”
His eyebrow arched up.
“When?”
“Half hour ago maybe?” I crossed my fingers hoping Mike had pulled through.
He calls up to the office – they had it! Cheers, Mike!
“When's your flight?”
“Tomorrow”
“That sounds like an emergency to me! Only thing is, I'd like to help you, but we have a lot of paperwork requirements”
“I have paperwork”
He looks at me quizzically.
“Show me.”
I clumsily slap one form after another up against the glass as he hums and haws and remarks that the particular form is in order.
“Your forms are fine, but we'll also need a photograph”
“I have photographs”
“They have to be a special size”
“I have special size photographs”
“Show me”
I hold up my photographs and he sets up the next hurdle.
“All this is fine, but I'm afraid you're going to have to go to the bank again and get...”
“A bank draft? I got one – just in case.”
I had done everything just in case – and I'm quite glad I did, too.
“... I think that's everything... Yeah... Yeah, that's everything... Hang on a sec, will ya?”
He gets on the phone, and I'm starting to think I might actually have a 50-50 chance, but I become increasingly nervous when his conversation with the people upstairs goes past the two-minute mark. When he comes back to me, he takes my mobile phone number, tells me to not wander far, and he'll see what he can do.

As stated earlier, I don't know my way around Dublin, and the Embassy is far from any shops, or anything fun to do. So I paced. Ten minutes later I get a call, and I'm told to come back to the Embassy in 45 minutes and they'll process my Visa. Success!

Processing the Visa should have been a lot simpler than it was, but because of a problem on my record, a superior had to be sent for. He demanded to know why I didn't show up for school. I told him I didn't know what he was talking about. He said that he knew I entered the States in late August, and again in November, but didn't show up to school until the 24th of January, and wanted to know why I didn't show up at all. This is where I explain the story about the incompetent woman, and he can't believe that this woman has failed in one of her simplest duties.

When he said “This is going to make things complicated”, I didn't realise how much he meant, but more on that later. After asking me some more questions, trying to catch me out, seeing my student ID, and RMU debit card, he has me list all my classes, and all my grades from last semester. When I tell him “All 'A's”, he says “You have to be specific here – you do know I can bring up your transcript, right?” My cheery “Great! Does that count as proof that I was there?” takes the heat off his previous question, and the interrogative questions cease.

The rest of the process goes quite smoothly, until it's time to give my fingerprints. Seems the fingerprinting database was down that day – not only in Dublin, but in every American Embassy across the world. Knowing that other people are going through what I'm going through cushions the blow somewhat. We're advised if we wait around it may come back online. I choose to wait around. Since the MP3 player and mobile phone I had were confiscated at security as they posed a security hazard, I only have my imagination to entertain me... I took a nap instead. After three hours of sitting around, they throw in the towel and tell us to come in the following morning, or leave a self-addressed envelope and they'll send it as soon as it comes. I choose the latter, and call it a day. In fact, I believe I called it a bastard of a day.

The next job, of course, is to reschedule my flight. After talking, holding, and talking for 10 minutes, some Continental-Airlines jackass says “I'm going to put you on hold, Mr O'Sullivan, and cuts me off. I ring back, and am talking, holding and talking for 26 minutes, and finally sorting out my rescheduling, when I hear the tone alerting me that my credit is low. I ask the woman if she can ring me back – she can't. My phone cuts out, and again the Vodafone lady taunts me “You do not have enough credit to continue this call...”

Screaming “Son of a bitch” in a crowded Dublin street yields surprisingly few odd-looks, I've learnt. With no choice other than to top up my phone and try again, I top up my phone and try again. 20 minutes later, I'm $406.93 poorer, but I have a flight off the island.

Surely this story has a happy ending?

Wednesday, March 14, 2007

Seán O’Sullivan – Enemy of the State?

Right. It’s official. Nothing I do is ever simple. I cannot go for food, make a simple transaction in a shop, or get on an airplane without at least minor incident. My recent flight out from Pittsburgh to Shannon is great evidence of this, but first, more pressing issues.

The latest debacle? Being refused re-entry to the United States after my Spring Break at home in Ireland. I was hassled a little at the check in desk, but I informed them of the instruction I had been given by RMU’s International Office, and once they saw my Student ID, they let me check in. Customs weren’t quite as welcoming.

I’ve been through the process before, so when my handling officer stopped talking to me and furrowed his brow, I got a little worried. He asked me to follow him, which I did. He brought me to a small waiting area with an incredibly bothered looking 50-something year old, who looked up and asked “You too?” disdainfully. I shrugged, unsure of what we had in common, so I said “Yeah… Me too”. He springs on me “Are you politically active?”. Something about his demeanour told me he wasn’t sexually active. Ever. He is disappointed by my reply, and then talks about how he is on the ‘Suspected Persons’ list of the USA, because of his activism.

No sooner do I have time to think “Suspected Persons list? I might be in a spot of bother here”, than an Arab gentleman is escorted into the room, and sits on the far side of me. I am now sandwiched between two enemies of the state, and wondering why I qualify for an audience with them. Just after Mr. Activist gets escorted into the office, a Continental Airlines rep pokes her head in, and asks if we’re flying with her airline – I am, and I ask her what’s going on.
“Don’t worry” she says, “It’s probably that your name is the same as someone else”.
That really wasn’t very helpful, and now I’m more worried than I was before.

Eventually I’m called into the office myself, and told that my paperwork is not in order, so I can’t leave the country. I tell them I’m aware of the fact that my Visa was out of date, but the University reissued me with the form that shows I am their student, and advised me that this form was all I would need for re-entry.
“Whoever told you that was mistaken, sir”
“This woman’s job is to know emigration laws”
“This woman is incompetent, sir”

I took it very well. The Customs guy told me he had to make a quick call, so I asked if I could too and excused myself.

“Hi Dad? Remember how funny we said it’d be if they didn’t let me back into the country? Yeah… They’re not letting me back into the country – any chance of a lift home?”

Customs guy walked me through the airport to where I had to pick up my bag, and I have to say he was an agreeable sort. He told me that sorting this ‘paperwork issue’ would take a matter of hours, once the American Embassy opened on Monday, and I should be able to fly out on Tuesday. I postulated afterwards that he may have just said that to cushion the blow, and predicted that the Embassy would tell me I’d have to make an appointment, would squeeze me in on Thursday, would post the Visa on Friday, and I’d have it by Monday to travel Tuesday.

When it comes to such predictions, I generally hit the nail on the head. This one, unfortunately, was right on the money.

6.55am Monday morning, I was on the train to Dublin – armed with €42 phone credit, a pen, and an MP3 player to pass the time until the embassy opened so I could call them. The first representative listened to my story, then told me that I’d have to make an appointment – Thursday at the earliest. I implored her that I needed it today, to no avail – she told me I needed to send a fax requesting an emergency meeting. I told her that I didn’t carry a fax machine on me, so she advised “Maybe you can call the embassy – you’ll need to talk to the NIV-Chief.” So I called the Embassy, and I told the operator my story, and she transferred me to the same frigging number I’d just been onto! I hung up, and rang her back, said the same spiel again, and she, in the bitchiest fashion possible, said “Sir, I already transferred you to who you have to talk to.” In an equally bitchy fashion, I told her that I needed this today – she had heard my story, and I needed an emergency appointment. Here comes the fuel that feeds the fire;

“This isn’t an emergency as far as we’re concerned, Sir. [she really chewed on that ‘Sir’, as if her false-courteousness genuinely pained her] You cannot come any earlier than your appointment – I can transfer you to someone to make an appointment.”

A bit of exposition here; if somebody tells me I can’t do something that I need to do, I’m going to do it regardless. I don’t take kindly to being told what I can and can’t do, especially when the stakes are high (missing 6 days of class and a girlfriend visiting me in Pittsburgh on Monday are high stakes, alright?).

I got transferred, and told the earliest appointment was Thursday morning. I said I’d take it, gave her all the details she asked for, and then….. The phone cut out. The automated Vodafone lady’s voice has never been more taunting; “You do not have enough credit to continue this call. Please top up and try again later.”

Effin’ hell! €42 gone on phone credit between 8.30 and 9am? Sickened. I sat on the train for the next 20 minutes, pondering my next move – go home, sort out my paperwork and show up for my appointment? Or stay in Dublin, sort out my paperwork, and show up at the embassy uninvited?

I chose the latter.